Return & Exchange Policy
1. Reporting Damaged or Wrong Products
If you receive any damaged or incorrect product, please contact us within 03 working days of receiving your parcel. To resolve your issue quickly, you may be required to fill out a short claim form or provide order details.
2. Unboxing Proof
For any return or exchange request, please keep an unboxing video or photo proof of your parcel. This helps us verify the issue and provide a faster resolution.
3. Exchange of Undamaged/Correct Products
If you wish to exchange an undamaged or correct product (for size or style reasons), a 2X delivery charge will be applicable for pickup and redelivery.
4. Stock Clearance & Promotional Offers
Please note that return and exchange policies do not applyto items sold under stock clearance or special promotional offers. These sales are considered final and depend entirely on available stock.
5. Our Commitment
At Uninex Online Shopping, customer satisfaction is our top priority. We aim to ensure every product reaches you in perfect condition and provide assistance in the rare cases where issues arise.